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CUSTOMER PORTAL & e-COMMERCE

MORE THAN JUST AN ONLINE SHOP

Today, customer portals allow companies the option to design purchasing processes in a way that encourages customers to return and ensures lasting loyalty to brands and products. In addition, online shops and innovative e-commerce tools provide exceptional customer experiences, building long-term, vibrant and strong relationships.

DESIGN ATTRACTIVE ORDERING PROCESSES

And because products and prices are increasingly similar customers must offer more than a typical online shop to their customers and potential customers. We start with the requirements and needs of your target audience when we develop a clear vision and strategy that is on-point with respect to your company and its products and services. We also support you in implementing a holistic e-commerce concept for seamless purchasing experiences in B2B business. Even when ordering processes are complex, individuality and ease of use win over customers.

CUSTOMERS, WHETHER B2C OR B2B, APPRECIATE SIMPLE, CONVENIENT SHOPPING EXPERIENCES AND SELF-SERVICE OFFERS.

TIMO KLEIN, HEAD OF PRESALES, B4B SOLUTIONS

ENTHUSIASTIC CUSTOMERS COME BACK FOR MORE

Discover new sales opportunities thanks to an omni-channel, personalised approach. Competitive advantage goes to the company that supplies relevant content to its customers on all channels at the right time. Straightforward navigation, a clear shopping cart and a secure payment process are considered standard for online shops today. Stand-out moments, however, take place in customer portals that add value. For example, you could enhance your personalised spare parts shop using 3-D navigational support to facilitate identification of spare parts, adjust offers with individualised, contractual pricing, or supplement your platform with exclusive services such as product demos or chatbots. Seamless, all-round buyer experiences are exciting and bring customers back again and again.

SMART TECHNOLOGIES FOR YOUR LOGISTICS

Leverage the changes that Logistics 4.0 is bringing, ensuring that you are already interconnected when you step into the future: intelligent IoT interfaces assure you of an optimum overview of current warehouse stock and any necessary repeat purchases. Let us show you how you can use smart technologies to automate processes in whole or in part, and benefit from the boost to efficiency and cost savings. During process consulting, we determine your logistics potentials that derive from interconnected workflows and the use of intelligent machines. We assist you in developing a forward-looking strategy that opens your company to new revenue opportunities.

WHITEPAPER

MODEL FOR THE FUTUREE-COMMERCE

Requirements, applications, trends and benefits for machinery and plant engineering.

DESIGN OPTIMUM TRANSPORT & SHIPPING

Automation in transport and shipping processes, even partial automation, still has a long path ahead. While digitisation of purchasing processes is already common, vehicles and fleets have not yet utilised full potential. During process consulting, we determine the requirements and potentials in your company and develop individual solutions for logistics and shipping. For example, you can leverage efficient route planning and use transparent tracking processes to drive substantial improvements to your quality and security standards. In addition, optimised workflows conserve valuable resources, allowing them to be invested elsewhere for increased revenues.

TRACK AND EXPEDITE HOW YOUR GOODS TRAVEL

Innovative supply chain management is an important milestone on the journey to becoming an intelligent, interconnected company. Today's customers expect to be able to submit orders at any time of day or night, and a quick, straightforward delivery with the option to track the goods. Modern solutions support your company by providing location-based data in real time and assuring agile interconnection between people and technology along the entire supply chain. Within the context of our digitisation consulting, we determine opportunities and areas of potential in your warehouse logistics and ensure optimised delivery processes.