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CUSTOMER EXPERIENCE

Be the driver of ideal customer experiences: attract customers and promote lasting customer loyalty. We support your company in its efforts to align all business processes optimally for your customers - across marketing, sales, e-commerce and customer service - and to promote strong, vibrant customer relationships throughout the entire customer journey.

WHAT'S NEW

CustomerXperience_2_750x398 CX Approach & Strategy Let us help you develop a holistic concept for how customers experience your company, and how you can implement processes and technology to realise this experience.
CustomerXperience_9_750x398 Buyer Persona & Customer Journey We will help you define buyer personas for your concrete target group and to then specially design interactive customer journeys spanning all touch points from digital marketing to customer service.
CustomerXperience_5_750x398 Digital Lead Nurturing Spark the interest of potential customers with offers that are a perfect fit and track every touch point to ensure the systematic ongoing development of valuable leads.
CustomerXperience_7_750x398 360° Customer View & CRM Get know your customers better through every touch point! Modern CRM solutions support your data management and when implementing perfectly coordinated measures for marketing, sales and services.
CustomerXperience_1_750x398 Sales Management & Sales Performance Benefit from real-time forecasts and adjustments and always have an eye on the growth prospects of your customers in your digital sales office.
CustomerXperience_4_750x398 Customer Portal & e-Commerce Take an omni-channel approach and seize new sales opportunities. Win over your customers with tailored product recommendations and shorter delivery times.
CustomerXperience_6_750x398 Mobile Service Technicians Optimise your on-site services by using structured personnel deployment and route planning. In addition, the appropriate software ensures that your field service always have all relevant information at their fingertips.

OTHER TOPICS THAT MIGHT INTEREST YOU

Strategy & Transformation Let us help you develop your (digital) strategy and manage your company's transformation to an agile, curious organisation.
New Work Optimal digital workplace and suitable way of working and work culture: when you promote teamwork and networking, you are making your company attractive to employees and new talent.
Data & Business Analytics From regular key-figure reporting to AI-based forecasting, you can use your company data to manage your company and your specialist departments.

OUR EXPERTS IN CUSTOMER EXPERIENCE

At the All for One Group, B4B Solutions GmbH specialises in customer experience and solutions for sales, marketing and customer service. Learn more:

ABOUT B4B SOLUTIONS