ITSM Backoffice (m/f/d)
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Area
Technical Consulting & Managed Services -
Location
Istanbul (Maslak) -
Career-Level
Professionals
WHAT MAKES YOUR JOB EXCITING
- Back office activities in the All for One SAP Solution Manager (ticket system), including maintenance of contract data, client data and service level agreements (SLA)
- Accompanying transitions and re-transitions as a representative in the team
- Back-end user management of employee and customer data
- Content management of e. g. customer-specific information or individualities
WHAT AWAITS YOU
- A professional environment with a top employer in the IT industry with the latest hardware (Surface Laptop, iPhone, Samsung Flip etc.)
- A challenging position in a dynamic working environment.
- Short ways, familiar environment with an open door policy
- A lot of freedom in the daily work organization (home office, trust-based working hours ...)
- Organized knowledge exchange and development with experienced colleagues and training providers
- 20 days of vacation, free drinks and fruit, back massages, and many other great benefits
YOUR TALENTS
- Ideally, experience dealing with customers and in the back office
- Experience in similar areas such as team assistance, support or back office
- Strong customer orientation and persuasive skills
- Good skills in mediating between conflict parties
- Very good knowledge of German and good English
THIS IS WHAT YOU CAN LOOK FORWARD TO
Valuable personal freedom
We allow for up to two mobile office days per weeks, situationally even more. Trust-based working hours provide you with additional flexibility. Our goal is to create space – for your personality, your rhythm, and your ideas.
20 days paid leave
We offer you 20 days paid leave right after you start working with us. And if you decide to stay, additional leave is part of the deal.
Great prospects
Create the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and -expansion with experienced colleagues, as well as dedicated promotion programs.
Mobility
Those who know Istanbul’s streets are familiar with how exhausting it can be to get from A to B. We provide a free Istanbul Card to make your commute less stressful.
Your protection & health
Your protection and health are important for us. A company pension scheme is part of the basic package. In addition to private health insurance, we also provide supplementary dental insurance. Furthermore, we offer coaching for stress prevention and conflict management.
We Are One
Solidarity, trust, and appreciation are the basis for your and our success – and respectful cooperation on equal footing. You will experience this special Spirit from the first day of our cross-departmental Group-Starter Training.
About All for One Group SE
Us: A dedicated community of more than 2,800 transformation- and integration experts, New Work advocates, cybersecurity specialists, big data- and business analysts, industrial IoT engineers and consultants working in SAP, Microsoft, and IBM environments. A a leading consulting- and IT-group, we bring together strategy- and management consulting, process consulting, industry expertise, and technological know-how, providing both IT consulting and -services under one roof. We serve and support more than 3,000 customers in Germany, Austria, and Switzerland with their company transformation as well as the development of their competitive position.
3,000 CUSTOMERS
2,800 COLLEAGUES
30 SITES
ACCOLADES
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