Customer Care Cloud ERP

Our Care Start Package ensures a smooth transition into All for One’s holistic care approach.

During a no-obligation initial consultation, we’ll assess your individual needs and challenges and prepare a free report to serve as the basis for the next steps.

Our customer care support concept encompasses several aspects that go beyond simply solving problems.

Proactive Development and System Expansion:

• We focus on continuously improving and optimizing your existing system before problems arise. This includes monitoring current systems, identifying opportunities for improvement, and implementing changes.
• The existing system is expanded by adding customer-specific customizations or apps. New technologies are used to meet current and future requirements.

Regular Meetings

In regular meetings with your account manager, we discuss current topics, progress, challenges, and planned actions. The goal is to ensure continuous communication and coordination.

Identifying and Harnessing Potential

• Identification of untapped opportunities within the existing system.
• Through regular dialogue, we develop strategies to identify untapped potential within your system.

In summary, our support is aimed not only at reactive problem-solving but also at proactively contributing to the improvement and expansion of the system.

Our regular client team consists of more than 70 female consultants and more than 30 female developers. You’ll also benefit from a dedicated account manager who always keeps your needs in mind.

Regular scheduled meetings and our efficient collaboration tool ensure a smooth exchange of information when system challenges arise. The tool serves as a central platform where all recorded requests—including their status, actions, and responsibilities—can be viewed transparently. This allows us to identify, prioritize, and resolve challenges quickly and effectively.

Our web sessions are typically held once a month and provide you with information about changes, new features, and regulatory updates related to your system. During these sessions, we answer important “how-to” questions and offer practical support.
There are two types of web sessions:

• Free web sessions on our apps: Valuable insights and instructions on how to use our apps.
• Paid web sessions on current consulting topics: Cost €299 per company; free for customers with Advanced or Professional support plans.