Customer Care Cloud ERP

Our support start package ensures a smooth transition to All for One's holistic support concept.

In a non-binding initial consultation, we record your individual requirements and challenges and create free documentation as a basis for the next steps.

Our Customer Care support concept encompasses several aspects that go beyond simply solving problems.

Proactive further development and system expansion:

• We focus on continuous improvement and optimization of your existing system before problems occur. This includes monitoring current systems, identifying opportunities for improvement and implementing changes.
• The existing system is extended by adding customer-specific adaptations or apps. New technologies are used to meet current and future requirements.

Jour Fixe

In a regular meeting with your account manager, current topics, progress, challenges and planned measures are discussed. The aim is to ensure continuous communication and coordination.

Identification and development of potential

• Identification of unused opportunities within the existing system.
• Through regular exchange, we derive measures to identify unused potential in your system.

In summary, our support aims not only to provide reactive problem solving, but also to proactively contribute to the improvement and expansion of the system.

Our regular customer team consists of more than 70 consultants and more than 30 developers. You also benefit from a personal account manager who always keeps an eye on your concerns.

Regular jour fixe meetings and our efficient cooperation tool ensure a smooth exchange of information in the event of system challenges. The tool serves as a central platform in which all recorded requests with status, measures and responsibilities can be viewed transparently. This allows us to identify, prioritize and solve challenges quickly and effectively.

Our web sessions usually take place once a month and inform you about changes, innovations and legal adjustments to your system. We answer important how-to questions and offer practical support.
There are two types of web sessions:

• Free web sessions on our apps: Valuable insights and instructions on how to use our apps.
• Paid web sessions on current consulting topics: Costs €299 per company, free of charge for customers of the Advanced and Professional support variants.