Kundenbetreuung SAP Cloud-ERP

Your reliable SAP customer advisor

Customer Care Cloud ERP

We help you to make optimum use of SAP Business ByDesign or SAP S/4HANA Cloud and develop it further. With proactive support, efficient communication and knowledge transfer, we ensure stability, increase your competitiveness and tap into sustainable potential - so that you can concentrate on your core processes.
Support offer: Prices & services!

We introduce ourselves

Our Customer Care team supports you with a wide range of topics and has your long-term success in mind.

01

Our team

with more than 70 consultants and over 30 developers
02

Years of experience

Implementation partner since 2008 and over 180 customers in support
03

Projects

Over 400 projects implemented in 36 countries and 222 localizations
04

Awards

SAP Platinum Partner, SAP Cloud Focus Partner and United VARs Partner

All for One Support

We have developed various packages tailored to your individual requirements.

01

Basic package

 We support you with technical and specialist issues relating to your cloud ERP system.

Included services:
+ Dedicated account manager
+ Incident management
+ Use of the service desk
+ Support for new features
+ Overview of the support services
02

Advanced package

 Expand the Basic package.

Inclusive services for SAP Business ByDesign:
+ Basic
+ Discounted potential analysis of your financial processes
+ Free participation in regular web sessions on functions and innovations

Inclusive services for SAP S/4HANA Cloud:
+ Basic
+ SAP release newsletter
+ Free participation in regular web sessions on functions and innovations
03

Professional package

 You will also receive a Customer Process Expert who will take on selected key user tasks and relieve your internal resources.

Included services
+ Advanced
+ Dedicated Customer Process Expert (service fee depending on area of responsibility)

All services and prices at a glance - download here.

SAP Business ByDesign support packages S/4HANA Cloud support packages

Customer testimonials

Zitat COMPRIS GmbH
eno energy GmbH
Nordsee-Zeitung GmbH
eps International GmbH

Apps, services & training

With experience from hundreds of projects, our experts develop individual apps and services that make your cloud ERP system more efficient and easier to use - for real system professionals among you and your employees.

Apps & Services for SAP Business ByDesign

Accelerate your business processes and make your day-to-day work more innovative and resource-efficient.

Learn more now

Training for SAP Business ByDesign

Targeted training ensures that your team has this knowledge and guarantees smooth operation.

To the training courses

Apps & Services for SAP S/4HANA Cloud

Accelerate your business processes and make your day-to-day work more innovative and resource-efficient.

Learn more now

SAP Cloud ERP records

We offer regular web sessions on SAP Business ByDesign and S/4HANA Public Cloud, in which practical process knowledge, legal innovations and industry-specific best practices are conveyed. You can see three selected recordings on SAP Business ByDesign here.

We showcase our global SAP Business ByDesign expertise, our services developed from over 200 successful customer projects. Apps and training courses as well as our support concept including costs.
Find out how SAP Business ByDesign is being further developed as a strategically important cloud ERP for SMEs - with insights into the roadmap, current investments and practical client applications for more automation and better decisions.
In our recording, Daria Karmakulova shows how embedded Al and low-code tools are already being used in SAP Business ByDesign today.
SAP Cloud ERP web sessions and recordings

Your questions, our answers

Here you will find the answers to the most frequently asked questions. If you have any further information about our care concept, please contact us directly.

How do I get support at All for One?

Our support start package ensures a smooth transition to All for One's holistic support concept.

In a non-binding initial consultation, we record your individual requirements and challenges and create free documentation as a basis for the next steps.

How does the support work?

Our Customer Care support concept encompasses several aspects that go beyond simply solving problems.

Proactive further development and system expansion:

  • We focus on continuous improvement and optimization of your existing system before problems occur. This includes monitoring current systems, identifying opportunities for improvement and implementing changes.
  • The existing system is extended by adding customer-specific adaptations or apps. New technologies are used to meet current and future requirements.

Jour Fixe

In a regular meeting with your account manager, current topics, progress, challenges and planned measures are discussed. The aim is to ensure continuous communication and coordination.

Identification and development of potential

  • Identification of unused opportunities within the existing system.
  • Through regular exchange, we derive measures to identify unused potential in your system.

In summary, our support aims not only to provide reactive problem solving, but also to proactively contribute to the improvement and expansion of the system.

How big is the support team?

Our regular customer team consists of more than 70 consultants and more than 30 developers. You also benefit from a personal account manager who always keeps an eye on your concerns.

How is a smooth exchange guaranteed, especially in the event of challenges with the system?

Regular jour fixe meetings and our efficient cooperation tool ensure a smooth exchange of information in the event of system challenges. The tool serves as a central platform in which all recorded requests with status, measures and responsibilities can be viewed transparently. This allows us to identify, prioritize and solve challenges quickly and effectively.

How often do the web sessions take place and how much do they cost?

Our web sessions usually take place once a month and inform you about changes, innovations and legal adjustments to your system. We answer important how-to questions and offer practical support.
There are two types of web sessions:


  • Free web sessions on our apps: Valuable insights and instructions on how to use our apps.
  • Paid web sessions on current consulting topics: Costs €299 per company, free of charge for customers of the Advanced and Professional support variants.

Cloud ERP Newsletter

Are you already using SAP S/4HANA Cloud, Public Edition or SAP Business ByDesign and want to stay informed about new functions and legal updates? Then subscribe to our newsletter and receive regular updates on your SAP Cloud ERP solution by email. The focus is on important updates such as SAP releases and news about our add-on solutions - everything to make your work with the system even more efficient and easier.

SAP Business ByDesign Newsletter SAP S/4HANA Public Cloud Newsletter

Care start package

Are you using SAP Business ByDesign and not receiving sufficient support?

Switch to All for One! With over 18 years of experience, 180 active customers and more than 400 implementations worldwide, we are your No. 1 SAP Business ByDesign partner.

Our support starter package ensures a smooth transition to All for One's holistic support concept.

In a non-binding initial consultation, we record your individual requirements and challenges and create free documentation as a basis for the next steps.

Burak Köse, +49 151 159 783 21

Do you have any questions and would like a direct answer?

Please feel free to call me or write to me personally.

Burak Köse
Burak Köse
  • T:
Contact us by e-mail

Yes, I would like to learn more

We will be happy to get in touch with you.