Praxisbericht - PFLEGEN & WOHNEN HAMBURG

Our SAP go-live didn't go as planned. What we would do differently today.

What should you do if your new ERP system is live but isn't running smoothly? Caroline Schumann, Head of Accounting at PFLEGEN & WOHNEN HAMBURG, candidly shares what went wrong after the go-live, what turned things around, and why her own team now manages the system.

  • When

    Thursday, January 28, 2027, 11:00 a.m. – 12:00 p.m.

  • Format

    Case study with a live Q&A, no product pitch

  • For

    Management, Finance, IT, ERP Project Management

Sign up for free First Things First: Questions & Answers

What You'll Take Away from the Webinar

An ERP project isn't successful at go-live; it's successful when your own team is in control of the system. Here are three lessons on how PFLEGEN & WOHNEN HAMBURG got there:

01

What Belongs in the ERP System and What Doesn't

Why P&W relies on the SAP standard for finance, procurement, and accounts payable and addresses industry-specific requirements at the interface.
02

Key users are both the bottleneck and the solution

How internal expertise was developed so that not every process-related question ends up with the service provider.
03

Stabilize first, then expand

Which processes need to be running smoothly again first after a rocky start, and in what order things will proceed from there.
04

The List: “What We Would Do Differently Today”

For everyone who still has their project ahead of them or is right in the middle of it.

The key was to get our employees on board and regain control of our ERP processes.

Caroline Schumann

Authorized Signatory, Head of Accounting
PFLEGEN & WOHNEN HAMBURG GmbH

Has been responsible for accounting since 2021 and for the digital advancement of financial processes.

Pflegen & Wohnen Hamburg

About PFLEGEN & WOHNEN HAMBURG

14

Long-Term Care Facilities in Hamburg

~2,400

Care Facilities

~1,850

Employees (average for 2024)

since 2025

a company owned by the City of Hamburg

Who is this case study intended for?

Particularly relevant for executive management, the chief financial officer (CFO), the head of accounting, the head of IT, and ERP project managers.

01

You are planning an ERP project

 …and want to avoid common mistakes before they cost you money and cause you stress.
02

Your go-live is now behind you

 …but the system isn't running smoothly yet: backlogs, workarounds, and dependence on the service provider.
03

You need your own ERP system

 …such as after a change in ownership, or if you manage multiple locations in the fields of long-term care, social services, or healthcare.

Here's how the webinar is structured

11 a.m.

Welcome and Introduction to the SAP "Mission Mittelstand" Series

11:05 a.m.

The starting point: 14 buildings, a new owner, and a proprietary ERP system

11:15 a.m.

Three Lessons from Go-Live and Stabilization

11:45 a.m.

What We'd Do Differently Today: The Checklist

11:50 a.m.

Your Questions for Caroline Schumann and All for One

Your Contacts

Caroline Schumann
Caroline Schumann Authorized Signatory, Head of Accounting, PFLEGEN & WOHNEN HAMBURG GmbH
Philipp Peter
Philipp Peter Sales Manager, All for One

Sign up for free now

- 60 minutes, honest real-world report, no product pitch.

- Recording and checklist for all registered participants

- Submit your question in advance, and we’ll answer it live

Thursday, January 28, 2027, 11:00 a.m. – 12:00 p.m., Online