Service Portal Update

User administration

With the new app User Management, the first self-service options are available to the authorized persons in your company:

• Creation/modification/deletion of employee data including authorizations for the All for One Service Portal
• Matrix-based overview of which employees have which authorization/contact person relationship
• Mapping of "company teams" for granular control of the ticket view
• Maintenance of roles or contact persons at service level

New password policy

To increase the security of your login data in the All for One Service Portal a new password policy has been rolled out.

The new password policy provides the following:

• at least one number
• min. one capital letter
• min. one lower case letter
• min. one special character
• min. 12 characters long

In addition, the last five passwords may not be reused.

You now have the possibility to change the password manually.
After logging in, you can now change your password for our service portal at any time (via the context menu -> click on your name in the top right corner).

SAP Passport (S-User Certificate Login)

For our SAP maintenance customers, in addition to the previous login with username/password, there is now the additional option of log on to the All for One Service Portal using the SAP Passport certificate.

You are an SAP maintenance customer but do not yet have an SAP Passport?

Here you can find all the necessary details:
https://support.sap.com/en/my-support/single-sign-on-passports.html

Bugfixes

• The problem with the initial password change has been fixed, so that the initial password can now be changed by the user
• The news section in the service portal has been reduced in size to navigate faster through the apps
• Minor bug fixes for the app "Service Documents
• Minor bugfixes for the app "Support Tickets
• Minor bug fixes for the app "Software Downloads
• Minor bugfixes for the app "Contacts