360° CUSTOMER VIEW & CRM
KNOWLEDGE? UP PERISCOPE!
BUILDING KNOWLEDGE STRATEGICALLY
Implementing modern CRM software has far-reaching effects on internal business processes and should be well planned. An experienced partner can help you define milestones for achieving your objectives. An experienced partner can provide change management as you embark on your journey digital transformation. We help you identify data silos and the work steps that lead to them, and develop a comprehensive strategy for successfully eliminating them. Soon, isolated customer data will be part of adaptable customer profiles that are a source of knowledge on which decisions can taken.
A CRM ROLL-OUT NEED NOT ALWAYS BE A MAMMOTH PROJECT! OUR DEFINED PROJECT PHASES GIVE YOU A LIFT TO SUCCESS IN THE FAST LANE.
VIBRANT CUSTOMER PROFILES THAT ADD VALUE
Match your customers' wishes to tailor-made product offerings, increasing both customer satisfaction and sales success. A CRM solution gives you a detailed 360° view of your customers, optimally supporting you in designing fitting offers. Adaptable customer profiles cover the entire customer journey, including address data, audience-relevant information and recent purchases, and supply real-time data to your sales team wherever and whenever.
ENSURE SUCCESS WITH OMNI-CHANNEL AND AUTOMATION
Today, customers have high expectations for a company's digital presence. Today, increased mobility means that customers choose the products, service and companies that have won the battle for multi-media attention. An omni-channel marketing strategy and automated marketing processes permit you to meet your customers individually on their preferred channel. The customer-orientated approach is the basis of a solid customer relationship and supports you in developing promising contacts.
TARGET CUSTOMER WISHES.
Today, fast, automated service processes are essentially expected. The more you know about your customers, the better you will be able to meet individual, acute needs and requirements. This assures a high level of customer satisfaction, which in turn allows customers to trust you, become loyal and deepen ties to you. Customer data should be collected long before you close a deal, not merely during the sales process. The more channels you make available to your customers, the more customer data you can generate and map.