KVD Online Expert Forum

Optimize customer service with seamless end-to-end digital processes, set yourself apart from the competition, and ensure sustainable growth. Sound abstract?

In an era of skilled labor shortages, rising energy costs, and an increasing number of customer interactions, first-class customer service and the efficient handling of service requests and related processes are essential. Companies must act quickly and efficiently to remain competitive.

Join our webinar to learn how to successfully achieve digital transformation in service through smart end-to-end processes. We’ll show you a concrete end-to-end scenario, including a live demo, from the service request in the customer & service portal, through ticket receipt and processing, all the way to planning the service call and dispatching field service personnel.

Look forward to practical insights from our speakers, Andi Hödl and Johannes Mühlhöfer, and learn how seamless customer service is possible with the help of SAP Intelligent Sales & Service Cloud, SAP ERP S/4, and SAP FSM .