Smart Services

The elements

• Reliable application operation: Clear operating and support processes in accordance with ITIL and SAP best practices.
• Sound service provision: Integrated ticketing, request handling and structured consultant access.
• Governance that works: Transparent roles, defined escalation paths, SLA monitoring and continuous service development.
• Integrated automation: Reusable workflows that provide noticeable relief and consistent processes.
• Learning service patterns: Continuous quality improvement across all service processes.

Your benefits

• Faster solutions: Inquiries end up bundled, clearly structured and are processed faster.
• More relief: Automated processes relieve specialist departments of routine work.
• Higher quality: Learning patterns improve ticket processing, solution paths and orchestration.
• Stable governance: Roles, escalations and SLAs are clearly regulated and traceable at all times.
• Ready for the next step: the service stack forms the basis for proactive services such as Pulse, Elevate and Connect

The effect

The services in Flow create a service environment in which teams work more productively, decisions are made more quickly and improvements are standard. Operations become more stable, the service smarter - and your organization gains freedom for real further development.

The elements

• Transparent decision-making basis for releases and updates: Every change is evaluated - including the impact on processes, standardization and technical stability.
• Low-risk landscape: Continuous detection of inconsistencies, variants and potential problem areas.
• Automated test tracks: Regular, reproducible tests create security for updates and releases.
• Early warning system: Critical changes become visible in good time, including recommendations for action.
• More value from the standard: Only relevant functions are activated - based on clear evaluation instead of assumptions.
• Common pace for all: standardized planning, coordinated tests and coordinated approvals between IT, operations and specialist departments.

Your benefits

• Less risk: incompatibilities, variants and technical stumbling blocks are identified early on before they have an impact.
• More stability: Automated tests enable secure, traceable release cycles - reproducible at any time.
• Greater willingness to change: IT, operations and specialist departments work with clear evaluations, coordinated tests and binding approvals.
• Greater transparency: Relevant changes, modernization potential and necessary standardization steps are clearly visible.
• Targeted further development: Functions are deliberately activated instead of randomly adopted - for real added value instead of feature overload.

The effect

Pulse ensures that you can benefit from the innovations of the major manufacturers instead of being overwhelmed by their rapid pace. The further development of your system and process landscape thus becomes routine. Your landscape remains up-to-date, stable and close to the standard, while modernization becomes plannable and controllable.

First services available in Pulse

• Update & Compliance Services
  • Review & structuring of all relevant SAP & Microsoft release notes
  • Mapping to your processes, roles and specialist areas
  • Assessment of risks, potentials, expenses
  • Clear recommendations for action for IT and business

• Security services
  • Early detection & defense against cyber attacks
  • Identity & access management
  • Verifiable compliance & audit security

• Automated testing services
  • Test processes taken over by All for One
  • High degree of automation, based on >650 standard processes
  • Less effort, higher test coverage, audit capability

• Compliance Navigator
  • Proactive analysis of tax-related SAP notes (e.g. legal change notes)
  • Assessment of regulatory risks
  • Implementation including import of critical notes

The elements:

• Central control: Integrated monitoring as well as change and incident management for services and processes - including multi-cloud capabilities.

• Structured modernization: Further development towards the cloud in clearly defined stages that minimize risks and gently transform existing landscapes.

• Orchestrated service integration: Smooth collaboration across different solution and operating environments (hybrid/multi-cloud).

• Flexible scaling: Architecture and service modules that grow with new requirements and remain combinable.

• Continuous process quality: Ongoing monitoring of critical processes including recommendations for targeted improvements.

Your benefit:

• Secure further development: Your landscape is modernized without disrupting ongoing operations.
• More future-proof: Proven systems and new technologies can be flexibly combined - ideal for stable, scalable architectures.
• Higher process quality: Critical processes are monitored, evaluated and improved in a targeted manner.
• Less complexity: Orchestrated changes create clear responsibilities and consistent processes across all areas.
• Better controllability: You retain an overview of progress, risks and potential at all times.

The effect:
Elevate makes cloud transformation plannable, controllable and repeatable. Your organization gains speed, flexibility and stability - without operational friction losses. Processes are harmonized, architectures modernized and services orchestrated. The result is a landscape that grows sustainably and improves continuously.

The elements:

• Standardized process logic: Clearly defined, reusable processes across all systems - the backbone of a standardized landscape.
• Fewer interruptions: Reduced variants, leaner extensions and a step-by-step focus on adaptive solutions.
• End-to-end transparency: Consistent view of business processes, data flows and dependencies across system boundaries.
• Agile adaptability: Fast, controllable changes with clearly versioned process modules.
• Scalable integration: Harmonious connection of new applications, services and data sources.
• Automated stability: Targeted automation of critical steps, early error detection and stable end-to-end processes.

Your benefits

• More stability: Standardized process logic reduces errors, breaks and variants.
• Faster further development: process modules can be flexibly adapted, supplemented or replaced - without overloading core systems.
• Greater process efficiency: Automation works across all systems, from individual tasks to complete end-to-end processes.
• Future-proof landscape: micro-services, SaaS modules and clear rules make your architecture more agile and cloud-ready.
• Full transparency: you always understand how processes are running, where data is flowing and where there is potential for optimization.

The effect

Connect focuses on a process landscape that grows flexibly, runs stably and is commercially viable. Logics are standardized, complexity is reduced and automation takes effect where it brings the greatest benefit. This creates a standard-oriented, scalable and agile environment in which changes can be implemented quickly, securely and comprehensibly.