Benefit program

EDGE/4

Increasing profit in 4 stages: Find out more about our new customer benefit program and draw true value from a trusting, strong partnership and many innovative benefits.

Find out more

THE 4 LEVELS OF OUR PARTNERSHIP

Our benefit program comes in four levels. We invite you to participate in EDGE/4 and look forward to our journey and the further expansion of our trusting partnership.

Edge
One

Getting started and building a strong partnership: Your central point of contact makes sure all your requirements are fully met. We manage your requests in our service and information processes and make your needs and requirements the number one priority in our daily core business.

Edge
Business

Focussing on your digital business: Your personal Customer Success Manager helps you to create an individual vision for the future of your business as well as a joint success plan. Both help us to tackle the right topics regarding your business processes and IT. You will also benefit from a team of experts (Account Team) responsible for your success.

Edge
Innovation Promoting digital innovations: At this level it might become disruptive. How can you use digital technologies such as AI, RPA or IoT to tackle concrete tasks and challenges in your enterprise? Whether you aim for better customer experience, more efficient logistics, new smart products or even a new business model: We inspire, guide and accompany you on your innovation journey and implement your projects with you.

Edge
Strategy

Becoming strategic partners: Together we put transformation and innovation on a strategic level for your business. Owing to our mutual trust and strong partnership, we can rely on a joint strategic business planning based on an open book policy.

THE PROGRAM AT A GLANCE

The 4 stages of our partnership in comparison.

to the program levels

THE #CUSTOMER4LIFE PROCESS

At the heart of our partnership with our customers lies the #Customer4Life Process. Here, we take concrete steps to understand your individual requirements and needs even better and to further increase your company's success. Together, we lay the foundation for a sustainable, trusting and vivid partnership. The #Customer4Life Process is divided into a total of 6 sections:

Introducing Customer Success Management

SHOW COMMITMENT

You get to know the #Customer4Life Process and your personal Customer Success Manager.

Starting the #Customer4Life Process

DETERMINE WHERE WE STAND

We commonly assess where we stand in our partnership through an online survey.

Creating a vision

EVALUATE FIELDS OF ACTION

We discuss the results of our partnership assessment survey, comprehend your pains and needs and create a vision for your company's strategic future together.