Content Page Introduction

CUSTOMER CENTRICITY: SO IMPORTANT IS CUSTOMER CENTRICITY

Companies that want to stay in the market and in competition all the time cannot avoid the topics of digitization and customer focus. These elements should be an integral part of the strategy.

Basically, customer centricity means that all business areas are focused on the customer. Customer centricity therefore forms a fixed starting point within the corporate culture. The topic becomes visible in communication and can ultimately be experienced in customer contact. Whether Customer Centricity has already reached you or your colleagues can be read from this one question.