Service & Support
24 hours, 7 days a week
Our customers expect their enquiries to be processed quickly, comprehensively and compentently. One-to-one contact with our experts and the complete documentation of all incidents are therefore of utmost importance. The All for One Steeb Customer Support Concept fulfils the high expectations of effective and long-term customer service. It is based on the following two mainstays:
|Customer Support Concept |
- Competent SAP and industry experts with perfectly coordinated areas of responsibility.
- An integral and transparent infrastructure with the SAP Solution Manager at the hub.
For a leading SAP full-service provider such as All for One Steeb AG, perfect service and support is not just par for the course but rather an integral part of our philosophy and aspiration to support our customers in the best possible way - 24/7!
Communication Channels and your point of contact
| ||Sales Employee |
Customer's central point of contact in the sales cycle and for all commercial issues.
| ||Customer Manager |
Central point of contact for the customer's employees with IT and SAP responsibility. It helps the customer to further develop its SAP applications, coordinates consultant deployment, and assures service quality.
| ||Service Manager |
Customer's central point of contact for operational issues and services (in-house and external) that are accessed from the All for One Steeb data center.
| ||Service Desk |
Central starting point for all service queries; your single point of contact for the central and transparent handling of your needs.